Terms and Conditions

Estimates

It is not possible to give a quote only an estimate based on the number of test discussed. A final number of tests is advised at the end of the testing and are shown on the certificate. Invariably we find there are more tests than advised by the customer so we would add between 10% and 20% more to give a more acurate estimate. They are only an offer to do the work and do not constitute as a contract for work.

Estimates are based on the information received from the customer.

Travel costs 

There will be a one off charge added to the invoice for £10.00 and will be shown as travel cost. By making and confirming a booking this cost is deemed accepted by the customer. This is charged per site if additional travel is required.

Payment Terms

Payment can be made by BACS or Cash.

Payment terms are strictly payment on receipt of invoice. Payment by BACS only.

Certificates and Asset List

The Certificate and Asset list will only be issued after full payment has been received and emailed usually within 24 hours of receipt of funds subject to staff availability. We endevour to send out documents as soon as payment is received. If you require the documents urgently then prompt payment is advised.

Cancellations and failed appointments for PAT Testing

You are free to cancel the appointment anytime up until 3 clear working days before the appointment with no charge. We operate a 24 hour email service so please email info@essex-pat-testing.com

If we can fill the cancelled appointment in that time frame then we do not charge the fee. If we are unable to then the charge will be added to the final invoice if we visit at another time to do the testing. If the appointment is not rebooked then an invoice is generated for the minimum charge of £59.00 plus the £10.00 travel charge

If for any reason the engineer attends on site for a confirmed appointment and is unable to carry out the work for circumstances out of their control, such as no one on site to meet them, premises closed etc then there will be a charge of £59.00 per engineer per day which is our minimum charge plus the £10.00 travel charge.

Cancellations before the 2 days are also charged at £59.00 plus the £10.00 travel charge if the appointment is not rearranged and also at the discretion of the business.

If Essex PAT Testing have to cancel the appointment we will give you as much notice as is practicable and are not responsible for any costs incurred what so ever to the customer in this event.

Non Payment

It is the policy of Essex PAT Testing to pursue all non payment of invoices firstly through mediation with the customer and as a last resort through collection or court action. We prefer to settle issues before. As we offer work on good faith before payment we expect customers to adhere to the payment terms.

By placing a verbal or written order or appointment the customer is accepting the above conditions.

Many thanks for getting this far

Katherine Tokley

Owner/ Operator

Essex PAT Testing